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Creating 10 Real – Time Intelligence Centres – Experiences from the Netherlands Police Force

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“Implementing RTIC’s in all Command and Control Rooms is a big challenge especially during a period of time in which the Dutch police is transforming from ‘old to new’ “Martien Hoogebeen, Project Manager – Control Rooms and Real Time Intelligence Centres Netherlands Police

Martien Hoogebeen will be presenting Creating 10 Real-Time Intelligence Centres – Experiences from the Netherlands Police Force at Control Room Communications 2012. He recently shared some of his experiences with us and gave insight into the challenges he faces, in building 10 RTIC’s – giving you a taste of what to expect at this years conference.

IIR: How do you examine the role and importance of having a real-time intelligence centre (RTIC) to support your control room and field units with information?

MH: The Dutch police are in the process of reforming. 26 independent police forces will transform into 1 national police force with 10 departments. At this moment there are 23 Command and Control Rooms in the Netherlands. As you might know, these Command and Control Rooms are, as we call it co-located: Fire Department, Ambulance and police are united in Command and Control Rooms. Those 23 Command and Control Rooms will, in time, also transform into 1 Command and Control Room organization with 10 facilities. That means an enormous operation for all services involved. To support this operation a new ICT environment is needed.  All Command and Control Room services are in the process of making preparations to buy and implement a brand new Command and Control Room tool. This process is being done with all services together.

For the police the time has come to improve our Command and Control Room performance and make a step toward a Command and Control Room that is not only a dispatch-centre but to one with a big role in directing operations in the field. The need to push real-time intelligence to units in the field is greatly felt. Units in the field are better prepared in combining information from different sources and reaction is quicker and more adequate and we can already see a larger number of arrests. The Dutch police are especially keen on improving the number of ‘red-handed arrests’. We see an important role for RTIC in monitoring social media. In the short history of RTIC we have seen a number of serious incidents (kidnapping, domestic violence, robberies) which were solved in a short amount of time, mainly by the use of intell from social media.

IIR: What are the challenges of building 10 RTIC’s and how can you share the lessons learned?

MH: Implementing RTIC’s in all Command and Control Rooms is a big challenge especially during a period of time in which the Dutch police is transforming from ‘old to new’. That has a lot to do with the transition of power. The 26 chiefs of police of old are still there but not really in charge anymore. The new chief (the only one) has already started his job but is not in charge formally. Regulations concerning personnel is changing but will only be in effect as of next year. So getting new personnel appointed, educated and transferred to their new jobs appeared to be quite difficult. Professional associations (trade unions) were not happy to comply and it took a lot of negotiating to make it happen.

Click here to read the full interview

Martien Hoogebeen Project Manager – Control Rooms and Real Time Intelligence Centres Netherlands Police will be speaking at Control Room Communications at 16:30 Tuesday on 11th December 2012.

For full details of all the learning and networking opportunities available to you at Control Room Communications, download the programme

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How Should Emergency Service Control Rooms Prepare for HeERO 1 – eCall Pre-deployment?

Following on from the latest news regarding The European Parliament adopting a resolution that calls on the European Commission and the member states to make sure that the eCall system will be installed in every new vehicle by 2015…

Sébastien Mure, Project Support Manager, ERTICO-ITS Europe will be discussing e-Call and HeERO and the impact that their introduction will and is having on Control Room strategy and operational planning at Control Room Communications 2012. We recently gained his thoughts on this subject.

IIR: Introducing eCall – what does it do and what does this mean for the Control Room?
SM: The eCall is an emergency 112 call generated by a vehicle. It can be triggered either automatically when in-vehicle sensors have detected a serious crash, or manually by the vehicle occupants. When activated, it provides the emergency services control room operator with critical information such as the location of the vehicle, the direction of travelling before the crash and the type of vehicle within a few seconds. Immediately after the transmission of this data it also establishes a voice call between the vehicle and the operator. With eCall, the control room not only rapidly establishes a voice call with the vehicles occupants, but also receives additional information which saves precious time for the emergency services.

IIR: How do you share the results of the first 9 pilots with PSAPs across Europe?
SM: HeERO has engaged in a broad and varied dissemination strategy to raise awareness of the project amongst emergency services experts, and increasingly amongst citizens too. It has also provided input to the international expert group on PSAP upgrades for eCall, a group organised by the European Commission. Finally, at a national level, HeERO partners are committed to sharing their experience with other PSAPs. This can be complex in countries where emergency services are a regional level competency.

Sébastien Mure will present Examining how Emergency Service Control Rooms Should Prepare for HeERO 1 – eCall Pre-deployment on Tuesday 11 December at 15.45 at Control Room Communications 2012.

READ THE FULL INTERVIEW HERE

Reach 112, HeERO and eCall and the impact that their introduction will and is having on Control Room strategy and operational planning

This year’s Control Room Communications conference programme will carefully evaluate Reach 112, HeERO and eCall and the impact that their introduction will and is having on Control Room strategy and operational planning.

You will hear detailed case studies, analysis of pilot projects and practical examples of how to effectively manage increasing data inputs. The programme will debate the required changes in IT systems and working processes in order to handle digital information.  During the dedicated session you will learn from: (more…)

Join Us At Control Room Communications, 10 – 12 December 2012

The action-packed agenda for IIR’s 3rd annual Control Room Communications conference is now available to download! Click here to download

Through 3 days of workshops, case studies, interactive discussions AND a visit to the Copenhagen Police Control Room, you will hear first-hand insights and proven, tried and tested approaches to:

  • Improving information management and maximising the benefit of multi-source data feeds including social media and video
  • Forming the optimum application and software tool kit to meet the demands of modern control room
  • Success stories for consolidating control room networks, driving down cost and improving process efficiency
  • Preparing your control room for the implications of eCALL, 112 and Reach 112

Click here to view our list of expert speakers

Register as a delegate here

Download the brochure here

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