From EENA, the European Emergency Number Association
6 new European countries join HeERO, an international project aiming to deploy eCall, the in-vehicle service that could save several hundred lives in Europe yearly.
14 January 2013, Madrid – 6 new countries, namely Belgium, Bulgaria, Denmark, Luxembourg, Spain and Turkey, are meeting in Madrid to share common goals and further steps to successfully implement eCall, a service based on the common European Emergency number 112. This meeting marks the beginning of the second phase of HeERO (Harmonized eCall European Pilot), an international project that coordinates pilot sites in 19 countries working together to deploy the EU-wide eCall. (more…)
Following on from the latest news regarding The European Parliament adopting a resolution that calls on the European Commission and the member states to make sure that the eCall system will be installed in every new vehicle by 2015…
Sébastien Mure, Project Support Manager, ERTICO-ITS Europe will be discussing e-Call and HeERO and the impact that their introduction will and is having on Control Room strategy and operational planning at Control Room Communications 2012. We recently gained his thoughts on this subject.
IIR: Introducing eCall – what does it do and what does this mean for the Control Room?
SM: The eCall is an emergency 112 call generated by a vehicle. It can be triggered either automatically when in-vehicle sensors have detected a serious crash, or manually by the vehicle occupants. When activated, it provides the emergency services control room operator with critical information such as the location of the vehicle, the direction of travelling before the crash and the type of vehicle within a few seconds. Immediately after the transmission of this data it also establishes a voice call between the vehicle and the operator. With eCall, the control room not only rapidly establishes a voice call with the vehicles occupants, but also receives additional information which saves precious time for the emergency services.
IIR: How do you share the results of the first 9 pilots with PSAPs across Europe?
SM: HeERO has engaged in a broad and varied dissemination strategy to raise awareness of the project amongst emergency services experts, and increasingly amongst citizens too. It has also provided input to the international expert group on PSAP upgrades for eCall, a group organised by the European Commission. Finally, at a national level, HeERO partners are committed to sharing their experience with other PSAPs. This can be complex in countries where emergency services are a regional level competency.
Sébastien Mure will present Examining how Emergency Service Control Rooms Should Prepare for HeERO 1 – eCall Pre-deployment on Tuesday 11 December at 15.45 at Control Room Communications 2012.
READ THE FULL INTERVIEW HERE
“The European Parliament adopted a resolution that calls on the European Commission and the member states to make sure that the eCall system will be installed in every new vehicle by 2015. In case of a crash anywhere in the EU, vehicles equipped with the eCall system will automatically dial the European emergency number 1-1-2“ Radio Resources Media Group, November 2012 – Click here to read more
Sébastien Mure will present Examining how Emergency Service Control Rooms Should Prepare for HeERO 1 – eCall Pre-deployment on Tuesday 11 December at 15.45 at IIR Telecoms Control Room Communications 2012